UNO FRESH Privacy Statement
UNO FRESH recognizes that privacy is a fundamental and inviolable human right and further recognizes the importance of privacy, security and data protection to our customers and partners nationwide. As a responsible organization, with legal entities, business processes,
management structures, and technical systems that cross provincial borders, we strive to provide protection across all of our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures.
This Privacy Statement informs you of our privacy practices and of the choices you can make
and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with UNO FRESH offline, such as when you engage with our customer support representatives. This Privacy
Statement applies to all UNO FRESH companies as well as UNO FRESH-owned websites, domains, services. In most cases, UNO FRESH. will be the data controller.
This Privacy Statement does not apply to third-party applications, products, services, websites or social media features that may be accessed through links we provide on our UNO FRESH Services for your convenience and information. Accessing those links will cause you to leave
the UNO FRESH Services and may result in the collection or sharing of information about you by a third-party. We do not control, endorse or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.
Our Privacy Principles
We have an accountability-based program and are committed to the following principles, which are based on India specific frameworks and principles of privacy and data protection.
LAWFULNESS, FAIRNESS & TRANSPARENCY
We process personal data in accordance with law and with transparency and fairness to you.
Our data processing activities are conducted: 1) with your consent; 2) in order to fulfill our obligations to you; 3) for the legitimate purposes of operating our business, advancing innovation and providing a seamless customer experience; or 4) otherwise in accordance with India s cyber laws.
NOTICE & CHOICE OF DATA USE
We are transparent and provide clear notice and choice to you about the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these Principles, our Privacy Statement or specific notices associated with UNO FRESH Services.
DATA ACCESS
We provide you with reasonable access along with the ability to review, correct, amend or delete the personal data you have shared with us.
DATA INTEGRITY & PURPOSE LIMITATION
We only use personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with law. We take reasonable steps to ensure that personal data is accurate, complete and current and we only collect personal data which is relevant and limited to what is necessary for the purposes for which it is collected. We will keep personal data for no longer than is necessary for the purposes for which it was collected and then we will
securely delete or destroy it.
DATA SECURITY
To protect personal data against unauthorized use or disclosure we implement strong information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.
ACCOUNTABILITY FOR ONWARD TRANSFER
We acknowledge our potential liability for transfers of personal data among our entities or to third parties. Limited personal data will only be shared when third parties follow stringent data protection principles.
How We Use Data
We collect and use personal data to manage your relationship with UNO FRESH and better serve you when you are using UNO FRESH Services by personalizing and improving your experience. Examples of how we use data include:
CUSTOMER EXPERIENCE
Providing you with a seamless customer experience by maintaining accurate contact and registration data, delivering comprehensive customer support, offering products, services, subscriptions and features that may interest you and enabling you to participate in contests and
surveys. We also use your data to deliver a tailored experience, personalize the UNO FRESH Services and communications you receive and create recommendations based your use of UNO FRESH Services.
TRANSACTION SUPPORT
Assisting you in completing transactions and orders of our products or services, administering your account, processing payments, arranging shipments and deliveries.
ADMINISTRATIVE COMMUNICATIONS
Communicating with you about UNO FRESH Services. Examples of administrative communications may include responses to your inquiries or requests.
SECURITY
Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, or the last order details before granting access to your personal data. We also maintain additional security measures, such as CCTV, to safeguard our physical locations.
ADVERTISING
Providing personalized promotional offers on UNO FRESH Services and other selected partner websites (for example, you might see a promotion of a product on a partner site that you have recently viewed on an UNO FRESH site).
COMPLIANCE WITH LAW
Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.
What Data We Collect
Personal data is any information that personally identifies you or from which you could be identified either directly or indirectly. We may collect your personal data through your use of UNO FRESH Services or during interactions with UNO FRESH representatives.
The personal data we collect from you depends on the nature of your interaction with us or on the UNO FRESH Services you use, but may include the following:
INFORMATION YOU PROVIDE DIRECTLY
Contact Data – We may collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address and other similar data.
Payment Data – We collect information necessary for processing payments and preventing
fraud, including credit/debit card numbers, security code numbers and other related billing information.
Account Data – We collect information such as how you purchased or signed up for UNO FRESH Services, your transaction, billing and support history, the UNO FRESH Services you use and anything else relating to the account you create.
Location Data – We collect geolocation data when you enable location-based services or when
you choose to provide location-related information during product registration or when interacting with our website.
Security Credentials Data– We collect user IDs, passwords, password hints, and similar security
information required for authentication and access to UNO FRESH account.
Demographic Data – We collect, or obtain from third parties, certain demographic data including, for example, country, gender, age, preferred language, and general interest data.
Preferences – We collect information about your preferences and interests as they relate to
UNO FRESH Services (both when you tell us what they are or when we deduce them from what
we know about you) and how you prefer to receive communications from us.
Social Media Data – We may provide social media features that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the
feature. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that is collected, used, and shared by those sites.
INFORMATION FROM THIRD-PARTY SOURCES
We collect data from the following third parties:
Data brokers, social media networks and advertising networks – Commercially-available data
such as name, address, email address, preferences, interests, and certain demographic data.
For example, personal data may be collected when you access our applications through social media logins (i.e., logging in to our applications using your Facebook or other social media credentials). The basic details we receive may depend on your social network account privacy settings.
UNO FRESH Partners – If you purchase UNO FRESH Services from an UNO FRESH partner, we may receive certain information about your purchase from that partner.
Fraud prevention or credit reporting agencies – Data collected to prevent fraud and in connection with credit determinations.
UNO FRESH Enterprise Customers – In order to provide certain UNO FRESH Services at an enterprise/bulk level, your business contact data may be provided to UNO FRESH by a designated entity within your business or enterprise (such as a member of your purchase department).
Analytics Providers – We also receive non-personal data, such as aggregated or unidentified demographic/profile data, from third-party sources such as companies that specialize in providing enterprise data, and analytics.
In order to provide certain UNO FRESH Services at an enterprise level, your business contact data may be provided to UNO FRESH by a designated entity within your business or enterprise (such as a member of your IT department). Where necessary, we may also use information provided by you or your employer, together with information from publicly-available and other
online and offline sources, to conduct due diligence checks on business contacts as part of our anti-corruption compliance program.
We also receive non-personal data, such as aggregated or de-identified demographic/profile data, from third-party sources such as companies that specialize in providing enterprise data and analytics .
In order to ensure data accuracy and offer a superior customer experience by providing you with better personalized services, content, marketing and ads, in some cases we link or combine the information that we collect from the different sources outlined above with the information we collect directly from you. For example, we compare the geographic information acquired from
commercial sources with the IP address collected by our Automatic Data Collection Tools to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.
Where necessary, we obtain information to conduct due diligence checks on business contacts as part of our anti-corruption compliance program and in accordance with our legal obligations.
IF YOU CHOOSE NOT TO PROVIDE DATA
You are not required to share the personal data that we request, however, if you choose not to share the information, in some cases we will not be able to provide you with UNO FRESH Services, certain specialized features or be able to effectively respond to any queries you may have.
Children’s Privacy
UNOFRESH does not knowingly collect information from children as defined by local law, and does not target its websites or mobile applications to children.
How We Keep Your Data Secure
To prevent loss, unauthorized access, use or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. UNOFRESH retains data as
required or permitted by law and while the data continues to have a legitimate business purpose.
When collecting, transferring or storing sensitive information such as financial information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. When we transmit highly-confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as later versions of the Transport Layer Security (“TLS”) protocol.
As part of real-time payment processing, we also subscribe to fraud management services. This service provides us with an extra level of security to guard against credit card fraud and to protect your financial data in accordance with industry standards.
We maintain records in accordance with law and our records retention policy. Under this policy, all non-business records are typically deleted or destroyed within two years from the date of creation. With regard to UNOFRESH business/enterprise records, the retention periods vary depending on the type of record.
Records relating to employment, compensation, benefits and payroll are maintained while active and then for an additional period of up to 10 years. Business records including records relating to customer and vendor transactions are maintained while active and for a period of up to 15 years.
Following the expiration of the retention period, electronic records are permanently erased so as to ensure that they cannot be restored and physical records are destroyed in a manner where they cannot be reproduced (e.g., shredding).
If you would like your data to be removed from our records, please click here and follow the instructions.
If you still have any questions or would like more details on our privacy policy reach out to us at contact@unofresh.com